WARRANTY & RETURN POLICY
PERIOD OF WARRANTY
The warranty offered by Computer Tecknologies is limited to thirty (30) days from the day the repair is completed* unless specified otherwise on the Invoice or Work Order. Hardware components are covered under the manufacturer’s factory warranty.
CONDITIONS OF WARRANTY
The warranty is only for repairs done that are listed on the invoice. The warranty is a carry-in or On-Site warranty. If service is needed on-site, labour charges would apply as per invoice. The warranty is to replace/repair the items originally serviced on the invoice. The warranty does not give store credit or cash refund.
Computer Hardware Warranty: The warranty covers the cost of labour and replacement parts for all hardware related problems. Software and user error related problems are NOT covered.
Viruses: Virus repairs are not covered by the warranty. Each computer is susceptible to viruses and it is the owner’s responsibility to utilise virus protection software. Regardless if the computer was supplied with virus protection when it was new, Computer Tecknologies cannot guarantee that all viruses will be repaired.
Software & Operating Systems: Any software that is on the client’s computer or comes per-installed with our systems, including the operating system, is not covered by the warranty.
User-caused problems: If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair thereof will not be covered under the warranty.
The factory warranty is a limited warranty that is offered by the manufacturers of the various computer components and is limited to their specific terms and conditions of sale and their return policies.
Overclocking is a method of making your CPU, video card, and some other hardware run faster and/or better and is not endorsed by the manufacturers of the item, and therefore excluded from the warranty offered by Computer Tecknologies and/or the manufacturer.
1. No returns for cash or credit will be entertained after seven (7) calendar days from the date of invoice – the customer has to ensure that the correct purchase has been made within this seven (7) calendar day period. All returns are subject to a 15% percent restocking fee and must be in the original packaging with no signs of defects.
2. NO Refunds, credit, or exchanges are available for SPECIAL ORDER items.
For all electronics repairs, the issue will be assessed and the customer will be notified of cost for repair, at which time the diagnosis charge of R380 will apply unless technicians determine that the item is not cost feasible to repair. Electronics repairs come with up to a 15-day warranty.
ABANDONED COMPUTERS POLICY
Computers repaired at Computer Tecknologies and not picked up for 15 days are subject to an R 450 a month storage fee. Computer Tecknologies is not responsible for goods not picked up after 60 days of check in. Goods will be sold or discarded after 60 days.
ABANDONED COMPUTERS POLICY
* Once repairs are completed, the customer will be notified. If computer equipment is not picked up after fifteen (15) or more days after the day of notification, the fifteen (15) day warranty will be considered expired.
Collection and Use of Personal Information
You can visit the websites of Computer Tecknologies without revealing any personal information. However, Computer Tecknologies needs certain personal information if you wish to purchase our products or use certain Computer Tecknologies services.
Where required, this information may include your personal contact information and/or your company contact information. Computer Tecknologies will use this information to reply to your inquiries, to provide you with requested products and services, and to contact you regarding new products and services.
Collection and Use of Non-Personal Information
Computer Tecknologies automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. • Computer Tecknologies also allows third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Again, these cookies are not connected to any personal information. Third party cookie usage is subject to their own privacy policies, and Computer Tecknologies assumes no responsibility or liability for this usage.
Information Sharing and Disclosure
Computer Tecknologies may disclose your personal information to third parties who work on behalf of Computer Tecknologies to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information
Computer Tecknologies may otherwise disclose your personal information when:
We have your express consent to share the information for a specified purpose;
We need to respond to subpoenas, court orders or such other legal process;
We need to protect the personal safety of the users of our websites or defend the rights or property of computer-tech.co.za & Computertecknologies.co.za;
If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to computertecknologies.com.
Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Computer Tecknologies Information protected for your privacy and security. In certain areas of our websites, as identified on the site, Computer Tecknologies uses industry-standard SSL-encryption to protect data transmissions.
We also safeguard your personal information from unauthorised access, through access control procedures, network firewalls and physical security measures.
Further, Computer Tecknologies retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.
Computer Tecknologies may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Computer Tecknologies websites after any such amendments signifies your acceptance thereof.
Customers may call Computer Tecknologies with any questions about the Warranty & Return Policy. Contact information is provided below. Just call to make sure we are in.
Karen Place, Roodepoort, Gauteng, 1709.
Telephone: +27 10 595-9635
Mobile : +27 72 798 7997
E-mail: info [at] computer-tech.co.za