Computer Repairs - FAQ's
What forms of Payment to you accept?
- 1. We accept Cash.
- 2. We accept Electronic Transfers to FNB.
- 3. We Accept Paypal with a 3% surcharge to the total.
We Look forward doing business with you to one of our passions with you
Do you do Virus and Spyware Removal?
- Yes, we do.
- We use only the best Anti - Virus and spyware removal
- Yes, you can purchase a license from us.
I need to host or build a website. Would you be able to assist me building a website?
- Yes, We do website and can host them, this includes E-Commerce Stores.
- Website hosting
Will my data be safe?
- Yes, your data will be safe; before we carry out any complex repair a backup of your data will be taken.
- On data recovery repair this process depends on the state of the hard drive/flash drive.
What Are Your Opening Hours?
- We are open 9 AM - 5 PM, Monday to Thursday
- We do after hours, this need to be arranged (After Hours until 8 PM)
- We are open 9 AM - 3:00 PM Friday
Do you visit homes and businesses?
- Yes, we are able to visit your premises.
- We prefer to diagnose the problem in its environment
What forms of payment do you take?
- We accept Cash, electronic transfers and PayPal.
What can be done about my data?
- We are one of the few on-site repair companies that transfer your data across to your new laptop/pc.
- We transfer your data after a new hard drive was installed or OS was repaired.
Can I drop my computer off?
- Yes, of course, We do advise you call first to make sure we are in the office and not popped out to visit customers.
- 010.595.9635
- Is it worth repairing my computer, or should I just get a new one?
We can take a look at your computer and give you a better idea whether it is worth fixing or investing in a new computer. We will give you our most honest and trusted advice. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer.
Is it worth repairing my computer, or should I just get a new one?
We can take a look at your computer and give you a better idea whether it is worth fixing or investing in a new computer. We will give you our most honest and trusted advice. If you decide to get a new computer, we offer data transfer services to help you transfer your data from your old computer to your new computer.
Is there a call out fee charge?
- We have two callout fee for customer Under 15KM at R250
- Over 16KM at R400
- It will be R250 or R400 + R380 Per Hour
How long will it take to repair my computer / Network?
- On average, our turnaround time is 3-5h On-Site.
- Once your computer has been diagnosed, we can give you a better estimate,
- 90 % of a problem are fixed On-Site.
Do you offer Express Service and is there limitations?
- Yes, we do offer Express Service at a cost of R500 per hour before 5 pm.
- You will need to call and make an appointment Same Day.
- Not all Computers issues and Network issues are eligible for express service.
Do you do Virus or/and Spyware Removal?
- Yes, we do.
- We use only the best Anti - Virus and spyware removal
- Yes, you can purchase a license from us.
My Screen is broken/cracked. Can you replace this?
- Yes, we can replace broken/cracked screens. We first remove the cracked/broken screen to obtain the correct model number that can only be found on the backside of the laptop screen.
- We then order a replacement screen from one of our re-sellers. Shipping takes up to 4-5 business days After Quote has to be accepted & Paid for. As soon as we receive the replacement screen, we complete the repair.
- If it's a flat screen or LCD we can replace the item.
- If no stock shipping take up to 4 weeks
Data Lost! Can you recover my data?
- Yes, we can.
- We offer data recovery services. If your hard drive is not physically damaged and does not display any signs of internal damage (for example beeping and/or clicking noises), we can recover your data.
- If we cannot recover your data, we charge a small fee for the time spent trying to recover your data and will recommend a data specialist in the area.
Do you fix monitors and printers?
- We can troubleshoot your printer by servicing software and driver problems or connection issues.
- We do not fix hardware related issues with printers or monitors. However, we can troubleshoot to access whether your monitor needs to be replaced.